Sézane Customer Care

Monday to Friday from 9am to 12pm (UTC+1 Paris) our customer care team is available at +33 9 74 59 15 00.

You can also contact us anytime of the day at :
United Kingdom : hellouk@sezane.com
Spain : hola@sezane.com
Italy: ciao@sezane.com
International : helloworld@sezane.com

We'll get back to you as soon as possible.

FAQ

ORDERING SEZANE.COM

Sézane ?

Click here to discover Sézane's story.

Where else can i find your collections, apart from your website?

Sézane collections are only available through our online shop. Remember that returns are easy and free *!
* More info here

I'm not receiving your invitations, what do i have to do?

To receive our invitations, sign in by clicking here! check your junk email box and the different sections of your email service. If you haven’t received anything, we advise you to add helloworld@sezane.com to your list of contacts to avoid such problems.

I'd like to offer someone a gift voucher, is that possible?

Our e-gift cards and paper gift cards for 50, 100 and 200€ are available here.

Our collections

Sézane's collections

Four collections a year are unveiled, they are then supplemented each month by new products in our "capsule collections".

A product is out of stock will it reappear ?

Starting this season, we will try to restock pieces from the main collections and the collections whenever possible. To find out whether a restock is planned, and when, go to the product information sheet for the relevant piece in the e-shop.

How do I find out what size I am?

Check out our size guide, which can be accessed from every page. If you want to try them on, you are very welcome to come at the Apartment which is open from Wednesday to Saturday from 11am to 8pm. (L'Appartement closes its doors during summer holidays. Rendez-Vous this autumn!)

How long my basket will be saved?

We save all items from your basket for 30 minutes.

Delivery

From France

For all orders made from France, goods are shipped within the next 48 working hours. Just after we have uploaded a new collection, it may take up to 10 days to prepare all parcels.

Delivery to a Point-Relais

Delivery by Courier

4 euros 


Free returns from a point-relais, post office or at la Conciergerie

Spend over 199 euros and get free delivery.

3 to 5 working days

You'll be able to select your Point-Relais during checkout.

15 euros via Deliver.ee (TEMPORARILY UNAVAILABLE)

Free returns from a point-relais, post office or courier service in Paris

Spend over 499 euros and get free delivery.

In two hour time slots (excluding weekends and public holidays)

Deliver.ee is available in Paris and the inner suburbs of Paris.

Standard Delivery

8 euros via chronopost

Free returns from a point-relais, post office or courier service in Paris

Spend over 199 euros and get free delivery.

2 to 4 working days

A standard service provided by chronopost

From Belgium

For all orders made from France, goods are shipped within the next 48 working hours. On the day following the uploading of a new collection, it may take up to 10 days to prepare all parcels. Additional taxes may be applied by the customs services in non-European countries, these charges are payable by the customer. More information in our Terms and Conditions.

Standard delivery

Express delivery

8 euros via BPOST

Free returns from Belgium

Spend over 249 euros and get free delivery.

Allow 4 to 5 working days

A standard service provided by BPOST.

12 EUROS VIA DHL EXPRESS

Free returns from Belgium

Spend over 499 euros and get free delivery.

Allow 24h to 72h

An express service provided by DHL EXPRESS

Delivery to a Point-Relais 

7 EUROS VIA DPD RELAIS

Free returns from a point-relais

Spend over 249 euros and get free delivery.

Allow 4 to 5 working days

You'll be able to select your Point-Relais during checkout.

From Germany

For all orders made from France, goods are shipped within the next 48 working hours. On the day following the uploading of a new collection, it may take up to 10 days to prepare all parcels. Additional taxes may be applied by the customs services in non-European countries, these charges are payable by the customer. More information in our Terms and Conditions.

Standard delivery

Express delivery

8 euros via DHL PAKET

Free returns from Germany

Spend over 249 euros and get free delivery.

Allow 4 to 5 working days

A standard service provided by BPOST

12 EUROS VIA DHL EXPRESS

Free returns from Germany

Spend over 499 euros and get free delivery

Allow 24h to 72h

An express service provided by DHL EXPRESS

Delivery to a Point-Relais 

7 EUROS VIA DPD RELAIS

Free returns from a point-relais or post office

Spend over 249 euros and get free delivery.

Allow 4 to 5 working days

You'll be able to select your Point-Relais during checkout.

From Italy

For all orders made from France, goods are shipped within the next 48 working hours. On the day following the uploading of a new collection, it may take up to 10 days to prepare all parcels. Additional taxes may be applied by the customs services in non-European countries, these charges are payable by the customer. More information in our Terms and Conditions.

Standard delivery

Express delivery

10 euros via DPD HOME

Spend over 249 euros and get free delivery
Allow 4 to 5 working days

A standard service provided by DPD HOME

12 EUROS VIA DHL EXPRESS

Spend over 499 euros and get free delivery
Allow 24h to 72h

An express service provided by DHL EXPRESS
 

From Sweden, Denmark, Finland (& the rest of Europe)

For all orders made from France, goods are shipped within the next 48 working hours. On the day following the uploading of a new collection, it may take up to 10 days to prepare all parcels. Additional taxes may be applied by the customs services in non-European countries, these charges are payable by the customer. More information in our Terms and Conditions.

Standard delivery

Express delivery

10 euros via DPD HOME

Spend over 249 euros and get free delivery.

Free returns from a point-relais or post office

Allow 4 to 5 working days

A standard service provided by DPD HOME

12 EUROS VIA DHL EXPRESS

Spend over 499 euros and get free delivery
Allow 24h to 72h

An express service provided by DHL EXPRESS

Delivery to a Point-Relais 

7 EUROS VIA DPD RELAIS

Spend over 249 euros and get free delivery

Free returns from a point-relais or post office

Allow 4 to 5 working days

You'll be able to select your Point-Relais during checkout.

From Spain, Luxembourg, Netherlands, Portugal

For all orders made from France, goods are shipped within the next 48 working hours. On the day following the uploading of a new collection, it may take up to 10 days to prepare all parcels. Additional taxes may be applied by the customs services in non-European countries, these charges are payable by the customer. More information in our Terms and Conditions.

Standard delivery

Express delivery

10 euros via DPD HOME

Spend over 249 euros and get free delivery
Allow 4 to 5 working days

A standard service provided by BPOST.

12 EUROS VIA DHL EXPRESS

Spend over 499 euros and get free delivery
Allow 24h to 48h

An express service provided by DHL.

Delivery to a Point-Relais

7 EUROS VIA DPD RELAIS

Spend over 249 euros and get free delivery
Allow 4 to 5 working days

You'll be able to select your Point-Relais during checkout.

From Switzerland

For all orders made from France, goods are shipped within the next 48 working hours. On the day following the uploading of a new collection, it may take up to 10 days to prepare all parcels. Additional taxes may be applied by the customs services in non-European countries, these charges are payable by the customer. More information in our Terms and Conditions.

Express delivery

15 EUROS VIA DHL EXPRESS

Spend over 999 euros and get free delivery
Allow 24h to 72h

An express service provided by DHL EXPRESS.
 

From the United States

For all orders made from France, goods are shipped within the next 48 working hours. On the day following the uploading of a new collection, it may take up to 10 days to prepare all parcels. Additional taxes may be applied by the customs services in non-European countries, these charges are payable by the customer. More information in our Terms & Conditions

Express Delivery

15 euros via DHL

Returns are now free

Allow 24h to 72h

An express service provided by DHL.

Can I change part of my order or cancel it ?

Once your order is confirmed, you have one hour to cancel it. Got to the MY ACCOUNT/ORDERS page, look at your last order, cancel it by clicking on the cancel button. The status will change to 'Cancelled'. After that time, you can just return the items to us for a refund within 15 days of receiving your parcel.
If you wish to modify your order, you may be able to cancel your order and place a new one instead.

I placed several orders on the same day, can I group them together to get a refond of the shipping costs ?

Yes, if you placed several orders until 12pm, they will be automatically grouped together. Naturally, the shipping costs will be refunded to you.

How can I use my credit note ?

To use your credit note, just enter the code in the ‘Discount coupon/Credit note’ field and then click on ‘OK’ to confirm it.

Returns & Refunds

How do I return or exchange an item?

You have fifteen days from when you receive your order to return your purchases for a refund, if you’re not happy. The items must be returned in their original condition and packaging, accompanied by the delivery note that was enclosed with your parcel.

We don’t operate a standard exchange service. If you want to order an item in a different size, a different design or another colour, just place a new order in our online shop.

1 - Announce

Go to your MY ACCOUNT / MY RETURNS space to request a return. Follow the steps – it’s easy!

2 - Prepare

Include the original delivery note in your parcel, having marked the products that you are returning to us.

3 - Send

Attach the return label to your parcel and take it to the post office!

I can't download the return form, how can I return my parcel

We advise you to use Chrome or Firefox to download your form! If you are using Mondial Relay to return your item, we advise you to deactivate your pop-up blocker before trying to download your return label. If it still doesn’t work, feel free to contact us at helloworld@sezane.com, and we’ll find a solution.

I've already downloaded the return form, how can I return my parcel

The online version can’t be modified, but if you tick the items that you are actually returning on the paper return form, everything will be fine.

When will I receive my refund?

Please note that refunds can take up to 5 to 10 working days to show on your account due to varying processing times between payment providers.With international returns, it all depends on the return method chosen. We advise you to keep the tracking numbers for your returns in a safe place, in every case.
Allow our logistics team a few days to process your parcel once it has ‘delivered’ status. You will receive an email to inform you when the refund has been made.

Payment

How can I pay my order ?

The payment can be done by :
- Credit card (visa, mastercard, maestro, maestro UK and american express)
- Paypal
- Credit note
- Gift card

Sézane does not allow payments several times.

Other

Press & partnerships

Please send us an e-mail at presse@sezane.com.

Join the team

Please send us an e-mail at helloworld@sezane.com