How do I place an order in Sézane.com?
Click here to discover Sézane's story .
Sézane collections are only available through our online shop. Remember that returns are easy and free *!
* More info here
To receive our invitations, sign in by clicking here! check your junk email box and the different sections of your email service. If you haven’t received anything, we advise you to add firstname.lastname@example.org to your list of contacts to avoid such problems.
Our e-gift cards are available here.
Sézane unveils four collections each year, they are completed each month by new products in our "capsule collections".
Starting this season, we will try to restock pieces from the main collections and the collections whenever possible. To find out whether a restock is planned, and when, go to the product information sheet for the relevant piece in the e-shop.
Check out our size guide, which can be accessed from every page. If you want to try them on, you are very welcome to come, at the Appartement New York, 254 Elizabeth St, New York, NY 10012; or at the Apartment, 1 rue Saint Fiacre, Paris, France.
We save all items from your basket for 30 minutes.
Free express shipping via DHL (for the month of September*)
Express service from DHL
During collection launches: will arrive in 2-5 business days
*Standard express shipping is $15 and free for orders over $500
Additional taxes may be applied by the customs services in non-European countries, these charges are payable by the customer. More information in our Terms and Conditions.
$15* // $25**
Express service from DHL
*For Canada, China, Guadeloupe, Guernesey, French Guiana, Hong-Kong, Ile Maurice, Japan, Jersey, Jordan, Macao, Martinique, Mexico, Moldova, Norway, New-Caledonia, French Polynesia, Porto Rico, Réunion, Saint-Barthélemy, Sainte-Lucie, Saint-Martin, Saint-Pierre-et-Miquelon, Singapore, Wallis et Futuna.
During collection launches: will arrive in 1-3 business days
Once your order is confirmed, you have one hour to cancel it. Got to the MY ACCOUNT/ORDERS page, look at your last order, cancel it by clicking on the cancel button. The status will change to 'Cancelled'. After that time, you can just return the items to us for a refund within 15 days of receiving your parcel.
If you wish to modify your order, you may be able to cancel your order and place a new one instead.
Yes, if you placed several orders until 12pm, they will be automatically grouped together. Naturally, the shipping costs will be refunded to you.
To use your credit note, just enter the code in the ‘Discount coupon/Credit note’ field and then click on ‘OK’ to confirm it.
Returns & Refunds
You have fifteen days from when you receive your order to return your purchases for a refund, if you’re not happy. The items must be returned in their original condition and packaging.
We don’t operate a standard exchange service. If you want to order an item in a different size, a different design or another colour, just place a new order in our online shop.
1 - Announce
Sign into your account and under My Returns, select the order number containing the items you would like to return. Click ont the "Process a Return" button and choose the reason for return.
2 - Prepare
For the US : Stick the UPS label on the parcel. For te rest of the world, send back the parcel using the return method of your choice at the following addresss :
Sézane C/O Kuehne-Nagel
Kuehne-Nagel - Bat 3
Avenue Louis Renault
We advise you to use Chrome or Firefox to download your form! If it still doesn’t work, feel free to contact us at email@example.com, and we’ll find a solution.
The online version can’t be modified, but if you tick the items that you are actually returning on the paper return form, everything will be fine.
Please note that refunds can take up to 5 to 6 working days to show on your account due to varying processing times between payment providers.With international returns, it all depends on the return method chosen. We advise you to keep the tracking numbers for your returns in a safe place, in every case.
Allow our logistics team a few days to process your parcel once it has ‘delivered’ status. You will receive an email to inform you when the refund has been made.
The payment can be done by :
- Credit card (visa, mastercard, maestro and american express)
- Credit note
- Gift card
Sézane does not allow payments several times.
Please send us an e-mail at firstname.lastname@example.org.
Please send us an e-mail at email@example.com