Our answers to your questions
Browse through the sections below
Sézane ships (almost) everywhere in the World!
Discover all the details about the countries, shipping methods, duration and delivery fees here!
Any orders you have made within in a period of 12 hours will be grouped together – on condition that you have chosen the same delivery method and shipping address. When your orders are grouped together, you will only pay the shipping costs for the single package – you will be automatically refunded the shipping costs of each separate item that is grouped in with your first order.
You have a period of 15 days after you receive your order in which to return your purchases for a full refund or credit note. Please be aware that any purchases with the label missing cannot be returned.
In Paris ?
You can return your order directly to one of our Conciergeries (Paris 2ème and Paris 16ème). Here’s how:
1. On our website, choose the ‘La Conciergerie’ option when making a request to return an order.
2. Leave your items at La Conciergerie.
3. You will be refunded immediately.
Unable to reach La Conciergerie in Paris?
Make your return request online in order to make your return easier!
1. Make a request to return your order online
You can make a return request on our website on the ‘My Account/My Returns’ page – it’s the simplest and quickest way to return your order and be swiftly refunded.
2. Follow the steps online
Select your method of returning your order
3. Send your package back
Stick the return receipt (which comes with the delivery) onto the package, and leave it at the nearest delivery point or post office :
To see more details about returns and exchanges, please visit the dedicated section here.
We are happy to offer an extended holiday season return policy. For orders placed from Friday, November 23, 2018 through Tuesday, December 31, 2018, you have 40 days from the ship date to return your item.
You can find various items from our collection in our boutiques/outlets:
- L’Appartement Paris, 1 rue Saint Fiacre 75002 PARIS
- Le Bon Marché, corner Sézane, 24 rue de Sèvres 75007 PARIS
- L’Appartement New-York, 254 Elizabeth St, NY 10012
- L'Appartement Londres, 233 Westbourne grove, W11 2SE London
- L’Appartement Aix, 5 rue Papassaudi, 13100 AIX-EN-PROVENCE
You can also check the availability of products in each of our shops by visiting the individual product pages online at Sezane.com.
However, items in our shops cannot be reserved, so you’ll have to visit us in person to purchase them. Our teams will be delighted to welcome you!
You can check your online gift card balance on the ‘My Account/Online Gift Card’ page.
If you have paid for an order that is lesser than the value of the balance on your online gift card/credit note, the difference will be automatically credited back to either within one hour.
If you have paid for an order with a physical gift card with a balance greater than the total value of the purchase, please contact our Customer Service department at firstname.lastname@example.org, who will be able to credit the difference to your gift card.