Our answers to your questions
Browse through the sections below
Sézane ships (almost) everywhere in the World!
Discover all the details about the countries, shipping methods, duration and delivery fees here!
Any orders you have made within in a period of 12 hours will be grouped together – on condition that you have chosen the same delivery method and shipping address. When your orders are grouped together, you will only pay the shipping costs for the single package – you will be automatically refunded the shipping costs of each separate item that is grouped in with your first order.
You have fifteen days from when you receive your order to return your purchases for a refund, if you’re not happy. The items must be returned in their original condition and packaging. Refunds will be issued to the original method of payment.
We don’t operate a standard exchange service. If you want to order an item in a different size, a different design or another colour, just place a new order in our online shop.
Please note that in the US we do not currently accept online orders as returns in store.
1 - Announce
For a faster refund you can register your request for a return on our site, under ‘MY ACCOUNT / MY RETURNS‘. Sign into your account and under My Returns, select the order number containing the items you would like to return. Click on the "Process a Return" button and choose the reason for return.
2 - Prepare
- From the US: Stick the UPS label on the parcel.
- From the rest of the world: send back the parcel using the return method of your choice to the following address:
Sézane C/O Kuehne-Nagel
Kuehne-Nagel - Bat 3
Avenue Louis Renault
3 - Send
Attach the return label to your parcel and take it to the nearest UPS store (https://www.ups.com/dropoff
You can find various items from our collection in our boutiques/outlets:
- L’Appartement Paris, 1 rue Saint Fiacre 75002 PARIS
- Le Bon Marché, corner Sézane, 24 rue de Sèvres 75007 PARIS
- L’Appartement New-York, 254 Elizabeth St, NY 10012
- L'Appartement Londres, 233 Westbourne grove, W11 2SE London
- L’Appartement Aix, 5 rue Papassaudi, 13100 AIX-EN-PROVENCE
You can also check the availability of products in each of our shops by visiting the individual product pages online at Sezane.com.
However, items in our shops cannot be reserved, so you’ll have to visit us in person to purchase them. Our teams will be delighted to welcome you!
You can check your online gift card balance on the ‘My Account/Online Gift Card’ page.
If you have paid for an order that is lesser than the value of the balance on your online gift card/credit note, the difference will be automatically credited back to either within one hour.
If you have paid for an order with a physical gift card with a balance greater than the total value of the purchase, please contact our Customer Service department at firstname.lastname@example.org, who will be able to credit the difference to your gift card.